Our return policy covers a period of 30 days and applies exclusively to unused bicycles. You are welcome to take test rides, provided that you cover a total distance of less than 2 kilometers.

Further Information & Process

• The freight carrier requires a lead time of 2 days for the service. You will be notified by the shipping company prior to collection. Collection takes place between 8:00 AM and 2:00 PM. Collection after 2:00 PM is not possible.
• Should damage occur to the bicycle during return transport due to improper packaging, this may be claimed. We recommend return transport in our Liquid-Life box. If you no longer have this, you can request a new box from us for an additional charge of €20.00.
• For CargoBikes, return transport must take place on pallets. It is best to keep these when delivered until the return period has expired.
• You will be charged a one-time fee of €69.90 for the return.
• Should you wish to cancel your order and it is already with the freight carrier, you will also be charged €69.90.
• For the return transport of a CargoBike, you will be charged €199.00.
• Processing a return can take up to 14 days.
• Should any defects or damage to the goods be discovered during the return that are not attributable to the shipping process, these will be charged to you.
• If you have already used your bicycle, we will charge a mileage/usage fee.

For returns of small items within Germany, you can create your own return label for orders over €50.00. Our return policy extends to 30 days.

Return policy for small items, clothing & accessories

Return policy

You can return items to us within 30 days of receiving the goods .

A prerequisite for a withdrawal is that:

• The goods are unused, unassembled and in their original delivery condition .
• The complete scope of delivery will be returned.
  (e.g. accessories, screws, spare parts, cases, cloths)
• There are no signs of use, assembly or wear.

Packaging & Returns

• The return shipment must be packaged securely for transport.
• The original packaging is not absolutely necessary , provided the goods are adequately protected.
• Damage caused by unsuitable packaging may lead to the exclusion of returns.

Exclusion from returns

The following items are excluded from returns:

• used, assembled or damaged items
• soiled goods , provided the soiling did not already exist upon delivery
• Special and individual orders
• Safety-relevant items , as soon as they have been used

Clothing – special instructions

The following additional conditions apply to clothing items:

• Shoes
• Cleats must not be mounted
• Insoles must not be cut.
• Helmets
• Only unused and undamaged helmets can be returned.
• Helmets that have already been worn, are dirty, or are damaged are excluded.
  If a helmet arrives damaged or dirty , please inform us immediately.
• Generally
• Clothing must be returned clean, odor-free, and free of hair.
• The complete scope of delivery (e.g., replacement lenses, cases, cloths) is mandatory.

Parts & Accessories – Special Notes

• All supplied components (e.g., mounting screws, adapters) must be included.
• Water bottles can only be returned if they are unused, dry, and odor-free.

Return shipping costs & refund

• Returns are free of charge for orders over €50.
• For goods valued at less than €50, the customer bears the return shipping costs.
• After successful verification, we will refund the purchase price within 14 days.
  via the originally used payment method

The original shipping costs will be refunded under the statutory right of withdrawal.