BIKE & E-BIKE | SHIPPING & RETURNS
HOW DOES SHIPPING WORK AT LIQUID LIFE?
We attach great importance to short delivery times! Anticipation is the best joy, but we do not want to make you wait long.
Therefore, we start processing your order immediately after receipt of payment.
Your bike will be pre-assembled by us and registered with our shipping partner GO! Logistics, who will send you a shipping confirmation by e-mail after picking up your bike.
In this shipping confirmation you will find the exact delivery date, which is usually the following day. Enough time to plan your first tour!
WHAT SHOULD I PAY ATTENTION TO WHEN ACCEPTING THE SHIPMENT?
Please check the shipment immediately upon receipt and make sure it is complete and in perfect condition. Our Shipping partners are real professionals. If, exceptionally, this is not the case, please inform the driver of the shipping company directly. The damage must be noted on the delivery bill so that a liability claim can arise.
Of course you don't have to worry - our goods are shipped insured!
Should there be unexpected problems, we will take care of a satisfactory solution as soon as possible
After all, the anticipation of your bike should have been worth it!
Therefore, you should ideally keep the shipping box until the end of the Right of return to facilitate a return and not to have to request a new box for 20€.
PREMIUM SHIPPING OF BICYCLES FOR ONLY 39,95€ WITHIN GERMANY
Together with our shipping partner GO! Logistics we offer nationwide shipping for 39,95€.
This way we guarantee fastest shipping and highest quality.
Further delivery attempts or changed delivery addresses can cause additional costs.
SHIPPING OF SMALL PARTS IS DONE WITH DHL AND IS FREE OF CHARGE FROM 79€ ORDER VALUE!
Up to an order value of 79€ we charge 3,95€ shipping costs.
EXPRESS SHIPPING OF BICYCLES WITH OUR SHIPPING PARTNER GO! LOGISTICS WITHIN GERMANY
EXPR. Next Day | Next day shipment - no time limit | 99€
SHIPMENT OF BICYCLES WITH OUR FORWARDING PARTNER GO! LOGISTICS TO FOREIGN COUNTRIES EXPRESS SHIPMENT INTERNATIONAL
Standard EXPRESS Europe | Price on requestPremium
EXPRESS worldwide | Price on request
DANGEROUS GOODS TRANSPORT Dangerous goods transport for e-bikes | Price on request
SWITZERLAND AND OTHER NON EU COUNTRIES
We also want to make the dream of a new bike as easy as possible for Swiss customers and customers from non-EU countries The bike will be declared to customs before shipping, meanwhile we already prepare your bike.
After receiving the customs documents, we hand over the bike directly to the shipping company, which will contact you with an email regarding the delivery date.
You will get the VAT back directly from us as soon as we have received the papers stamped by customs.The shipping of a bike to Switzerland costs 99€.